Action research is a management intervention or set of
activities in which three key aspects are emphasised. In the
first step of action research, a group of people
work together toward achievement of an agreed goal or set
of goals. Secondly, they are involved in the cycle of
planning, acting, observing and reflecting on their work more deliberately
and systematically than usual. In the third part of action
research, the experience is publicly reported. Action research
involves action learning. Action research is deliberate, systematic, critical,
emancipatory, rigorous and public (Perry and Zuber-Skerritt, 1991).