The customer organisation is the organisation that contains at
the very least the end users, operators, trainers, supporters and
maintainers of the system under development. The customer organisation
will also invariably have an acquisition component which will be
responsible for the project management and systems engineering activities associated
with the acquisition of the system in accordance with the
user requirements. The customer organisation could also contain the
developers, although it is common these days to outsource the
development activity to a contractor. The customer organisation manages
the contract with the contractor.
Other topics in our resources on Systems Engineering related to Customer include: