Information on Continuous Improvement Program
Increasing emphasis on total quality management (TQM) and continuous improvement
has precipitated greater deployment of team-oriented organisational structures and work
processes. Both generally stress teamwork and cooperation, and collaboration among
employees at all levels. These models recommend empowered work teams
that (a) identify and satisfy customers and (b) continuously improve
work processes for increased productivity and quality. The way there
requires building capacity of the work team to better meet
immediate and future requirements. There are clear parallels between Sociotechnical
Systems and quality and improvement programs. Each actively engages employees
together to solve problems, make decisions, and manage activity.
Other topics in our resources on Team Building related to Continuous Improvement Program include:
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