TOTAL QUALITY MANAGEMENT

Team Building Glossary

Team Building — Total Quality Management

Information on Total Quality Management (TQM)

Increasing emphasis on Total Quality Management (TQM) and continuous improvement has precipitated greater deployment of team-oriented organisational structures and work processes. Both generally stress teamwork and cooperation, and collaboration among employees at all levels. These models recommend empowered work teams that (a) identify and satisfy customers and (b) continuously improve work processes for increased productivity and quality. The way there requires building capacity of the work team to better meet immediate and future requirements. There are clear parallels between Sociotechnical Systems and quality and improvement programs. Each actively engages employees together to solve problems, make decisions, and manage activity.
     Continuous Improvement Through Team Building, implies that a performance or continuous improvement program is achieved as teams progress through their team-building activities. These synergistic ideas were especially applicable in an organisation explicitly attempting to create a culture of high-performance and continuous improvement.

Other topics in our resources on Team Building related to Total Quality Management include: 

Team Performance Measures Team Effectiveness Inventory Balanced Scorecard

Performance Improvement Performance Appraisal Techniques

Continuous Improvement Program Team Behavioural Inventory (TBI)

To suggest related terms for the glossary, please contact Argos Press. Please also contact Argos Press for information on licensing Argos Press content (such as this glossary entry on Total Quality Management (TQM)). © Argos Press Pty Ltd, Canberra, 2003-2004. All rights reserved.