A Framework for Managing Knowledge Gaps

9-3-1.jpg
9-3-1.jpg

A Framework for Managing Knowledge Gaps

9.95

Author(s): Alan J. Dyer
No pages: 7
Year: 2006
Article ID: 9-3-1
Keywords: command systems, decision making
Format: Electronic (PDF)

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Abstract: This article provides a framework for managing knowledge gaps in a decision-making context. Understanding the concept of managing knowledge gaps is harder than understanding the concept of managing the knowledge, which is more tangible. Such a task is made simpler, however, by acknowledging the different sets of skills needed, allowing organisations to allocate, develop, or exercise appropriate processes (within recognised frameworks of content, strategy and infrastructure). Importantly, the adoption of a common framework, while not necessarily changing how business is conducted, allows knowledge managers to communicate clearly, removing ambiguity that may occur when using natural language. After discussing the contextual issues, this paper discusses the characteristics of content gaps, ways to express these gaps, ways to express the strategy gaps, and ways to express the infrastructure gaps. Finally, an example is presented in a commercial context.