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Abstract. Sound engineering design, careful component selection, and effective quality management
are essential ingredients in the manufacture of reliable equipment. Unfortunately,
assemblages of ‘reliable’ equipment can have disappointing reliability in service.
Systems thinking, system dynamics modelling and simulation techniques are used
to explain this apparent paradox. A satellite communications project is
used as a case study to highlight a number of
specific reliability prediction issues, and draw out general lessons in
strategy development and decision-making.
Related topics:
system dynamics, management
View first page of "McLucas: Systems Thinking and System Dynamics Modelling: Aids to Decision Making"
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