Abstract. This article provides a framework for managing knowledge gaps in
a decision-making context. Understanding the concept of managing knowledge gaps
is harder than understanding the concept of managing the knowledge,
which is more tangible. Such a task is made simpler,
however, by acknowledging the different sets of skills needed, allowing
organisations to allocate, develop, or exercise appropriate processes (within recognised
frameworks of content, strategy and infrastructure). Importantly, the adoption of
a common framework, while not necessarily changing how business is
conducted, allows knowledge managers to communicate clearly, removing ambiguity that
may occur when using natural language. After discussing the contextual
issues, this paper discusses the characteristics of content gaps, ways
to express these gaps, ways to express the strategy gaps,
and ways to express the infrastructure gaps. Finally, an example
is presented in a commercial context.
Related topics:
Decision making, command systems
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